Administrative Assistant II


Under the general supervision of the clinic manager, provide general and administrative support to the staff, physicians, nurses and patients in the assigned Department of Medicine Clinic. Schedule new consultations, coordinate and follow up patient appointments/reschedules and cancellations. Complete demographics, referral forms, on-line transactions including appointment and procedure scheduling using Electronic Encounter Registration System. Create physician soft chart when necessary, explain billing procedures, insurance requirements, and collect patient payments. Balance and deposit petty cash and checks, provide receipts to main cashier. Provide backup administrative support, triage calls, Xerox, scan and upload records to EMR, sort and distribute mail/incoming faxes. Process tasks in EMR pool /Patient Work queue on a daily basis as well as other patient requests as related to patient care. Assist in maintaining a clean employee break area.

Ability to travel to Westwood/LAX locations for mandatory 2 or 4-week training upon hire. Typing skills to electronically prepare forms, and other correspondence with speed and accuracy. Ability to follow proper channels of policies and procedures, communication and work standards. Ability to perform with frequent interruptions and/or distractions and skill to organize tasks to facilitate smooth work/patient flow. Ability to work independently and follow through on assignments with minimal direction and ability to prioritize. Demonstrate ability to be punctual and maintain a satisfactory attendance record. Skill in speaking clearly and using appropriate grammar remaining respectful of others and consideration of patient confidentiality at all times. Ability to accept direction from supervisors. Knowledge of medical terminology and major medical insurance plans. Skill in maintaining a harmonious work environment, practicing excellent patient care. Ability to work overtime in necessary instances. Preferred: Knowledge and ability to enter and maintain accurate patient appointments/registration utilizing an on-line electronic medical record.

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