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Front office coordinator

Responsibilities and Duties

  • Main point of contact for all entering/departing patients;
  • Check-In/out patients (process patient payments for all treatments and skin care sales);
  • Book new appointments and follow-up appointments as suggested by the provider;
  • Call all patients to confirm appointments prior to arrival;
  • Excellent communication skills and warm phone demeanor;
  • Understanding of current medical regulations and expectations;
  • Ensure patient satisfaction and overall office visit experience is completed with positive, warm demeanor and genuine attention to make them feel welcome;
  • Courtesy call to previous day patients for follow-up to ensure patient satisfaction;
  • Answering multi-line phones;
  • Proactive attention to schedule of appointments and resolving potential scheduling conflicts;
  • Extreme attention to detail to enter patient records correctly;
  • Maintain a neat and organized front office area;
  • Oversee product inventory, display product and maintain optimum level of product testers and brochures
  • Consult with walk-in or phone-in clients regarding treatments, procedures and other services;
  • Learn all current promotions and offer them to new and existing clients to stimulate sales and retention.

Requirements

  • 1 year of experience in Plastic Surgery, Medical Aesthetics, and/or Spa environment is preferred, but it is not required.
  • Interested to get a comprehensive knowledge of invasive & non-invasive services, as well as skin care products offered (training will be provided);
  • Driven and motivated to help patients reach their goals;
  • Strong computer skills
  • Strong professional communication and writing skills


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