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Service Desk Analyst (Office 365)

Service Desk Analyst contract in Westlake Village, CA. ┬ Must be able to legally work in the US on our W2 without sponsorship. Duties: Support a migration to Office 365 as well as computer hardware and software┬  Outlook 2010 & 2016 migration to Office 365 Provide technical assistance in trouble-shooting problems and maintaining systems Respond to tickets from the Helpdesk for the Operating Centers and field offices regarding Office 365 Assist users with technical issues via telephone, e-mail, or in person Hardware, software, and peripheral installations as needed Coordinate activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets Provide written and verbal status of projects to all involved parties Qualifications: Excellent understanding of PC hardware and software Experience installing and troubleshooting Office 365 applications In depth knowledge of Windows 7 and Windows 10 Experience with PGP or Bitlocker Encryption technologies a plus┬  Familiarity with general networking concepts Excellent customer service and communication skills Must be able to document problem resolutions within trouble tickets and maintain written documentation High School diploma, college or technical program graduate and a minimum of 2 -3 years experience Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form Demonstrated proficiency in office productivity software including MS Word and Excel #TA "@context":"http://schema.org","@type":"JobPosting","baseSalary":null,"datePosted":"2019-10-05","validThrough":"2019-10-05","description":"
Service Desk Analyst contract in Westlake Village, CA. ┬ Must be able to legally work in the US on our W2 without sponsorship.



Duties:


  • Support a migration to Office 365 as well as computer hardware and software┬ 

  • Outlook 2010 & 2016 migration to Office 365

  • Provide technical assistance in trouble-shooting problems and maintaining systems

  • Respond to tickets from the Helpdesk for the Operating Centers and field offices regarding Office 365

  • Assist users with technical issues via telephone, e-mail, or in person

  • Hardware, software, and peripheral installations as needed

  • Coordinate activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets

  • Provide written and verbal status of projects to all involved parties




Qualifications:


  • Excellent understanding of PC hardware and software

  • Experience installing and troubleshooting Office 365 applications

  • In depth knowledge of Windows 7 and Windows 10

  • Experience with PGP or Bitlocker Encryption technologies a plus┬ 

  • Familiarity with general networking concepts

  • Excellent customer service and communication skills

  • Must be able to document problem resolutions within trouble tickets and maintain written documentation

  • High School diploma, college or technical program graduate and a minimum of 2 -3 years experience

  • Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form

  • Demonstrated proficiency in office productivity software including MS Word and Excel


#TA

","employmentType":"CONTRACTOR","hiringOrganization": "@type":"Organization","name":"Talent & Acquisition LLC" ,"jobLocation": "@type":"Place","address": "@type":"PostalAddress","streetAddress":null,"addressLocality":"Westlake Village","addressRegion":"CA","postalCode":null,"addressCountry":null ,"title":"Service Desk Analyst (Office 365)","url":"https://talentandacquisition.com/?cjobid=QF157866913&rpid=159234&postid=sOiJo8JGC_M","identifier": "@type":"PropertyValue","name":"Talent & Acquisition LLC","value":null

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