Home Loan Specialist II

  • The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD).? The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.? Responsibilities may be limited within a specific function/channel or across functions/channels.

Job Description

  • Performing complex data and document validation

  • Troubleshooting third part orders (title, appraisal, hazard, flood cert, credit, etc.)

  • Handling more complex calls, emails or chat sessions

  • Completing appraisal eligibility tasks

  • Evaluating loan applications for compliance with product guidelines

  • Evaluating loan applications for regulatory compliance

  • Interacting with multiple departments to expedite processing and/or issue resolution

  • Performing other related duties as required and assigned

  • Demonstrating behaviors which are aligned with the organization?s desired culture and values

Ideal Candidate will have the following:

  • Skills & Abilities: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, etc.)?

  • Must be a team player with strong attention to detail and able to work independently

  • Proven track record at delivering timely and accurate information in a fast-paced environment

  • Excellent critical thinking, problem solving, mathematical skills and sound judgment

  • Effective time management skills to deliver work on time

  • Highly proficient communicator, written and oral

  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

  • Financial Services and, if possible, mortgage industry experience preferred

  • General understanding of applicable Federal, State and Local regulations


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