Client Services Representative I
5.
0 Westlake Village, CA Westlake Village, CA Full-time Full-time From $20 an hour From $20 an hour 10 days ago 10 days ago 10 days ago Who We Are We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores.
Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point-of-sale products.
Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants.
With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.
About the Opportunity We are looking for a motivated and customer-focused Client Services Representative to join our team at POS360.
As a Client Services Representative you will be responsible for delivering exceptional customer service to our clients, addressing their inquiries and concerns promptly and professionally.
Working under the supervision of Client Services Leadership, you will receive comprehensive training to handle various tasks related to client technical support and product knowledge.
What You'll Do Provide Exceptional Customer Service:
Provide outstanding customer service by promptly responding to client inquiries and concerns in a professional and timely manner.
Our commitment to excellence means going the extra mile to meet and exceed client expectations.
Effectively Communicate:
Communicate effectively with clients via phone, email, and text, ensuring clarity and responsiveness in all interactions.
Collaborate with the Team:
Collaborate with the Client Services Leadership and team to ensure client needs are met efficiently.
Work closely with internal teams to address client issues effectively.
Product Education:
Develop a deep understanding of the products and services offered by the company to provide accurate and helpful information to clients.
Provide Technical Support:
Collaborate with the technical support team to troubleshoot and resolve technical issues reported by clients, ensuring that their concerns are addressed effectively.
Collaborate with Cross-Functional Departments:
Collaborate with internal teams, including Sales, Finance, and Operations, to resolve client issues and address client needs comprehensively.
Ensure Compliance:
Ensure strict compliance with company policies and procedures.
Offer Feedback:
Provide valuable feedback to Client Services Leadership regarding client needs, emerging trends, and recurring issues, contributing to ongoing process improvement efforts.
Qualifications and Requirements Education Requirement:
High School Diploma.
1
years of experience in customer service or related field preferred.
Strong written and verbal communication skills, with the ability to effectively communicate with clients and internal teams.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent problem-solving and critical thinking skills.
Proficiency in Microsoft Office and CRM software.
Ability to work independently and as part of a team.
Ability to navigate language barriers.
Bi-Lingual Candidates are encouraged to apply (English / Arabic) If you meet the requirements of this position and are passionate about delivering exceptional customer service, we encourage you to apply.
We offer a competitive salary and benefits package, including health, dental, and vision insurance, paid time off, and 401(k) plan.
Position is full-time from our Westlake Village, CA office.
Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed.
This policy is in place to ensure the safety and health of all employees.
POS360, Inc.
is an Equal Opportunity Employer Equal access to programs, services and employment is available to all persons.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Job Type:
Full-time Pay:
From $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Holidays Monday to Friday Weekends as needed
Experience:
Technical support:
1 year (Required) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Westlake Village, CA Westlake Village, CA Full-time Full-time From $20 an hour From $20 an hour 10 days ago 10 days ago 10 days ago Who We Are We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores.
Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point-of-sale products.
Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants.
With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.
About the Opportunity We are looking for a motivated and customer-focused Client Services Representative to join our team at POS360.
As a Client Services Representative you will be responsible for delivering exceptional customer service to our clients, addressing their inquiries and concerns promptly and professionally.
Working under the supervision of Client Services Leadership, you will receive comprehensive training to handle various tasks related to client technical support and product knowledge.
What You'll Do Provide Exceptional Customer Service:
Provide outstanding customer service by promptly responding to client inquiries and concerns in a professional and timely manner.
Our commitment to excellence means going the extra mile to meet and exceed client expectations.
Effectively Communicate:
Communicate effectively with clients via phone, email, and text, ensuring clarity and responsiveness in all interactions.
Collaborate with the Team:
Collaborate with the Client Services Leadership and team to ensure client needs are met efficiently.
Work closely with internal teams to address client issues effectively.
Product Education:
Develop a deep understanding of the products and services offered by the company to provide accurate and helpful information to clients.
Provide Technical Support:
Collaborate with the technical support team to troubleshoot and resolve technical issues reported by clients, ensuring that their concerns are addressed effectively.
Collaborate with Cross-Functional Departments:
Collaborate with internal teams, including Sales, Finance, and Operations, to resolve client issues and address client needs comprehensively.
Ensure Compliance:
Ensure strict compliance with company policies and procedures.
Offer Feedback:
Provide valuable feedback to Client Services Leadership regarding client needs, emerging trends, and recurring issues, contributing to ongoing process improvement efforts.
Qualifications and Requirements Education Requirement:
High School Diploma.
1
years of experience in customer service or related field preferred.
Strong written and verbal communication skills, with the ability to effectively communicate with clients and internal teams.
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent problem-solving and critical thinking skills.
Proficiency in Microsoft Office and CRM software.
Ability to work independently and as part of a team.
Ability to navigate language barriers.
Bi-Lingual Candidates are encouraged to apply (English / Arabic) If you meet the requirements of this position and are passionate about delivering exceptional customer service, we encourage you to apply.
We offer a competitive salary and benefits package, including health, dental, and vision insurance, paid time off, and 401(k) plan.
Position is full-time from our Westlake Village, CA office.
Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed.
This policy is in place to ensure the safety and health of all employees.
POS360, Inc.
is an Equal Opportunity Employer Equal access to programs, services and employment is available to all persons.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Job Type:
Full-time Pay:
From $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Holidays Monday to Friday Weekends as needed
Experience:
Technical support:
1 year (Required) Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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